Terms

Effective: 9 August 2026

These Terms govern your use of Nair, the WhatsApp-based AI ordering agent operated by Polsia Inc. ("we", "our", or "us"). By creating a Nair account, clicking Subscribe on /pricing, or otherwise using the paid Nair service, you ("the merchant") agree to these Terms. They supersede any prior written or oral agreement between you and Polsia Inc. relating to the same service.

1. Acceptance of terms

By creating a Nair account, clicking Subscribe on the /pricing page, or otherwise using the paid Nair service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not create an account or click Subscribe. The current version supersedes all prior versions posted on this page; the effective date above is the authoritative date for any change.

The platform operator is Polsia Inc., which provides Nair as a hosted service. References to "Nair", "we", or "us" in these Terms refer to Polsia Inc.

2. Service description

Nair provides merchants with a WhatsApp-based AI ordering agent. The service includes:

• Automatic customer-intent recognition from WhatsApp messages.
• A multi-item cart with inventory tracking and stock updates in real time.
• Order confirmation messages sent back to the customer via WhatsApp.
• A merchant dashboard at /dashboard for catalog and order management.
• Optional voice notes (ElevenLabs TTS) when activated by the merchant at /whatsapp-settings.

Nair is not a payment processor, not a WhatsApp Business Solution Provider (BSP), and not a WhatsApp Business Account provider. Merchants retain direct relationships with their customers, with Stripe for payments, and with Meta / WhatsApp for the underlying messaging account.

3. Subscriptions & billing

Nair is offered as a monthly subscription in three tiers per region. Pricing buttons on /pricing initiate Stripe Checkout through the platform HTTP API:

Region	Starter / Essential	Growth / Pro	Business
Europe (EUR)	Essential — €5	Pro — €10	Business — €15
Americas (USD)	Essential — $5	Pro — $10	Business — $15
United Kingdom / Switzerland	Essential — £5 / CHF 5	Pro — £10 / CHF 10	Business — £15 / CHF 15
Tunisia (TND)	Starter — TND 15	Growth — TND 35	Business — TND 50
Morocco (MAD)	Starter — MAD 55	Growth — MAD 130	Business — MAD 185

Billing cadence is monthly, charged in the local currency of the subscription region. Subscriptions auto-renew at the end of each billing period unless cancelled. By subscribing, you authorise Stripe (acting through the platform Connect onboarding flow used by /api/pricing/checkout) to charge the payment method you provide at checkout, on a recurring monthly basis, until you cancel.

Plan upgrades take effect immediately and are pro-rated through the Stripe dashboard; mid-cycle downgrades take effect at the start of the next billing cycle. Currency is tied to your subscription region at signup and does not float with exchange rates. Local sales tax, VAT, or GST may be added at checkout where required by law.

4. Cancellation

You may cancel your subscription at any time from your /dashboard → Billing page. When you cancel:

• The service remains active through the end of the period you have already paid for.
• No partial refund is issued for the unused days of that period, except where required by Stripe's refund policy, local consumer-protection law, or mandatory provisions of the law of your residence.
• After the period ends, your account falls back to the cash-on-delivery free tier unless you resubscribe.

The 30-day free trial converts to a paid plan of the tier you selected at trial signup, billed monthly, unless you cancel before the trial ends. We do not issue refunds for a trial that converts and is then cancelled in the same period.

5. Liability

The service is provided "as is" and "as available". To the maximum extent permitted by applicable law:

• Our aggregate liability for any claim arising out of or related to the service is capped at the total fees paid by you to Nair in the 12 months before the claim arose.
• We are not liable for WhatsApp platform outages, Meta BSP changes, telco SMS or voice failover failures, OpenAI API unavailability, Stripe service interruptions, or any loss caused by a third party we depend on to deliver the service.
• We are not liable for customer-side data loss, including but not limited to loss of WhatsApp message history, loss of product catalog data caused by merchant action, or loss arising from the merchant sharing credentials.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption, even if we were advised of the possibility of such damages.

Nothing in this section limits liability that cannot lawfully be excluded — for example, liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

We are excused from any failure to perform an obligation under these Terms to the extent caused by an event beyond our reasonable control, including acts of God, war, civil unrest, government action, internet backbone failure, or mass cloud-provider outage (a "force-majeure event").

6. Contact